Frequently Asked Questions
- Cancellations made greater than 21 days from check-in date are entitled to a full refund, less a $50 cancellation fee.
- Cancellations made 14-21 days from check-in date are entitled to a 50% refund.
- Cancellations made 14 days or less from check-in date are not entitled to a refund.
- Cancellations made on reservations booked within 7 days of check-in date are not entitled to a refund.
- Any changes made to your reservation within these time frames will be subject to our cancellation policy.
If you need to add or remove a night(s) from an existing reservation, please contact our staff via email, contact@windmoorhotel.com or call us at (828) 237-1255. Please include your reservation number when submitting a change to any reservation.
Changes to an existing reservation must be made at least 21 days prior to the check-in date
Changing dates for an entire reservation will be subject to our cancellation policies (see FAQ item above).
Immediately upon making a reservation, you will receive both email and text communications from us. Your confirmation email will include your check-in and check-out dates, our policies, reservation billing details, and contact information.
At 8 a.m. on the morning of your arrival, you will receive an email and text with your smart lock code so that you can access the hotel’s exterior and room keypads.
Guests making same-day reservations will receive a text message containing necessary check-in information as well.
100% of reservation fees will be charged to your method of payment at the time of booking.
Your Luxurious Mountain Retreat Awaits
Experience timeless charm at The Windmoor, an intimate eighteen-room boutique hotel in Blowing Rock, North Carolina. Designed for both relaxation and adventure, The Windmoor blends refined comfort with the natural beauty of the High Country.